Refund policy
VEYORA X
Returns & Refund Policy
Last Updated : 17/8/2026
⸻
1. Our Return Policy
At VEYORA X, we want you to be satisfied with your purchase. If you are not completely satisfied, you may be eligible to return your order in accordance with this policy and applicable consumer protection laws.
⸻
2. Change of Mind / Cancellation
For eligible online purchases, customers may have a legal right to cancel their order within 14 days after receiving the goods, without giving a reason.
If you wish to cancel, please contact us at support@veyorax.com within the applicable cancellation period.
After notifying us of your cancellation, the goods should normally be returned within 14 days.
⸻
3. Condition of Returned Items
Please return items in a condition that allows us to inspect them.
You may handle the product as reasonably necessary to check its nature, characteristics, and functionality. However, you may be responsible for any reduction in value caused by handling beyond what is reasonably necessary.
⸻
4. Faulty, Damaged or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at support@veyorax.com.
Please provide your order number and, where appropriate, photographs or other relevant information so we can investigate the issue.
Your statutory consumer rights remain unaffected.
⸻
5. Refunds
Once an eligible return has been received and assessed, we will process the applicable refund in accordance with applicable law.
Where a statutory cancellation right applies, refunds will normally include the cost of standard delivery paid by the customer. Any additional cost for a more expensive delivery method may not be refundable where permitted by law.
Refunds will normally be made using the original payment method.
⸻
6. Return Shipping Costs
Where a customer is exercising a statutory cancellation right, return shipping costs may be the customer’s responsibility where the customer was informed of this before completing the purchase, unless applicable law requires otherwise.
If an item is faulty, damaged, incorrect, or otherwise covered by statutory consumer protections, we will handle the return in accordance with applicable law.
⸻
7. Non-Returnable Items
Certain products may be excluded from the standard cancellation right where an applicable legal exception applies, including certain personalised, sealed, or hygiene-sensitive products.
Any applicable exclusion will be clearly communicated before purchase.
⸻
8. How to Request a Return
To request a return or refund, please email:
support@veyorax.com
Please include:
- Your order number
- Your full name
- The reason for your request, where applicable
- Photos or other evidence if the item is damaged or defective
⸻
9. Contact
VEYORA X
Email: support@veyorax.com
This policy does not limit any consumer rights that cannot legally be excluded.